Plans offered by Sapphire Softech Solutions come with minimum commitment period, subject to plan accepted by customer at the time of signing up. However, in case of any dispute or negative feedback from customers, Sapphire Softech gives all the rights to customers to claim refund within 30 days of subscription start date.
Any claim after 30 days would only be considered at sole discretion of company management; upon merits of an individual case, payment would be either fully or partially refunded if, for any reason, customer is able to give legitimate documentation of incomplete work or Sapphire Technicians are unable to resolve customer's issue within stipulated time frame. Our technicians will make best efforts to resolve customer's issue, however, still if customer is dis-satisfied, they (Customers) have all the rights to claim refund, for further clarity, please refer to refund policy mentioned below:
Our 30 days refund policy has following terms and conditions:
Refunds only are accepted, when any of the following criteria are met:
Refunds subject to Management Approval:
Termination of Service Contract
The service agreement will be terminated if You misuse or abuse the support (in the sole judgment of Sapphire Softech Solutions) or try to damage or interfere with our system or violate any term of this agreement or it is directed by law or we are unable to provide the services or there are reasons beyond our control that prevent us from rendering the services. In either case, circumstances permitting, we will notify You of our decision. You can choose to terminate the agreement at your will and terms of refund policy will apply. You acknowledge and agree that upon termination Sapphire Softech may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the services.
What Our Clients Say
I appreciate the inteirgty given to my situation and the help to recover my system after I made some changes unaware. I am very happy with this service and plan to continue this service for years to come...Thank you very much.
As small business owners working from our home and leveraging the Internet, PC performance is of the utmost in criticality! Having Alex and the my Sapphire Softech team available for repairs at a very competitive price, and sometimes the option for on-site (or at home) service, makes it highly desirable to do business with them! They keep us going so our Shaklee natural products business keeps humming! They are very knowledgeable and have a great rapport with clients because they can describe in "lay terms" what needs to be done. They'll help with every step along the way, depending on what you need. We highly recommend my PC Techs for any PC repair issues you may have!
I am a computer nitwit. The machine I was using was so slow and I knew the security on it was a mess. I saw the movie "Untraceable", about home computers and lack of security. It scared me to death. I knew I had to get a new computer but was clueless. Amy at Sapphire Softech was wonderful. She asked me a lot of questions regarding how I use my home computer and what I needed it to do. Then ALi actually helped me order it. Once again, I would have had no idea what to get! Once it came he then came over to my house and set it all up. It was a terrific experience. They do website design, PC repair, data backup, hardware, software, networking, tech support, training and consulting. Ali has over 15 years of experience. It is technology you can trust and support you can afford.
My computer skills are limited, and several times we had either viruses or some computer glitch that left our business computer paralyzed. In all cases, Sapphire Softech came to the rescue to bail us out. Quick turn-around time, economical repairs, and personalized service keep us loyal to their business. Thanks!!!
Just wanted to say thank you so much to sapphire Softech for knowing what was needed to fix my PC today! It's so nice to be able to use it again.. I appreciated sapphire Softech personality too in that he was patient with me, trustable to be in my home and my computer, and in general someone who really knew what he was doing but didn't have that arrogant "know it all" type way of being that some computer "gurus" have!!!!! I am looking forward to calling on Sapphire Softech again and asking them to help me learn some stuff on my Mac (wow its so rare to find someone who can do both Desktops Windows stuff and Mac stuff!), and possibly getting more memory for the desktop etc etc. Yay! Thank You again so much!"
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Disclaimer : Sapphire Softech Solutions supports all above brands. However, you can always get free support from the companies itself. Please visit respective company website help page for support
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