Refund Policy

Refund Policy

Plans offered by Sapphire Softech Solutions come with minimum commitment period, subject to plan accepted by customer at the time of signing up. However, in case of any dispute or negative feedback from customers, Sapphire Softech gives all the rights to customers to claim refund within 30 days of subscription start date.

Any claim after 30 days would only be considered at sole discretion of company management; upon merits of an individual case, payment would be either fully or partially refunded if, for any reason, customer is able to give legitimate documentation of incomplete work or Sapphire Technicians are unable to resolve customer's issue within stipulated time frame. Our technicians will make best efforts to resolve customer's issue, however, still if customer is dis-satisfied, they (Customers) have all the rights to claim refund, for further clarity, please refer to refund policy mentioned below:

Our 30 days refund policy has following terms and conditions:

Refunds only are accepted, when any of the following criteria are met:

  • You have all the prerequisites which were required to resolve the problem and issue was not resolved till the time account was active.
  • The issue is out of scope for the particular plan.
  • 30 days have not passed after the issue was last worked upon by an Sapphire Softech technician.
  • There has not been a closed ticket or resolved issue in the past for unlimited plans.
  • Major Defects in Shipped Products - Although all the products are thoroughly tested before being shipped, unexpected errors may occur. Such issues must be submitted for our Technical Team's approval. If any deficiency is is approved and we fail to correct it within 72 hours from the date of initial complaint, the refund will be issued to customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered.

Refunds subject to Management Approval:

If refund is claimed after 30 calendar days of subscription start date, however, exceptions will be considered, subject to management discretion.
If Sapphire Technician, with customer's consent, has been able to secure service completion form customer.
If Sapphire Technician have been able to resolve customer's issue on more than 2 occasions and Sapphire has confirmation documents confirming the same.

Termination of Service Contract

The service agreement will be terminated if You misuse or abuse the support (in the sole judgment of Sapphire Softech Solutions) or try to damage or interfere with our system or violate any term of this agreement or it is directed by law or we are unable to provide the services or there are reasons beyond our control that prevent us from rendering the services. In either case, circumstances permitting, we will notify You of our decision. You can choose to terminate the agreement at your will and terms of refund policy will apply. You acknowledge and agree that upon termination Sapphire Softech may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the services.

Onsite Software & Hardware Support!

Have our certified technician at your home for all hardware and software issues just with a call

Client's Reviews

What our client's say

As small business owners working from our home and leveraging the Internet, PC performance is of the utmost in criticality! Having Alex and the my Sapphire Softech team available for repairs at a very competitive price, and sometimes the option for on-site (or at home) service, makes it highly desirable to do business with them! They keep us going so our Shaklee natural products business keeps humming! They are very knowledgeable and have a great rapport with clients because they can describe in "lay terms" what needs to be done. They'll help with every step along the way, depending on what you need. We highly recommend my PC Techs for any PC repair issues you may have!

Lynn Hennessy

"I am a computer nitwit. The machine I was using was so slow and I knew the security on it was a mess. I saw the movie "Untraceable", about home computers and lack of security. It scared me to death. I knew I had to get a new computer but was clueless. Amy at Sapphire Softech was wonderful. She asked me a lot of questions regarding how I use my home computer and what I needed it to do. Then ALi actually helped me order itfrom . Once again, I would have had no idea what to get! Once it came he then came over to my house and set it all up. It was a terrific experience.

They do website design, PC repair, data backup, hardware, software, networking, tech support, training and consulting. Ali has over 15 years of experience. It is technology you can trust and support you can afford."

Loretta Love Huff

The Dream Leader for Business

I have always considered myself to be a bit of a geek. So when my CD drive crashed, I figured I could install a new one myself. Well, a couple of hours and too many mismatched connections later, I gave up and called Sapphire Softech. Within a few hours, a technician was at my office and had hooked everything up perfectly. Additionally, I had previously jerry-rigged a broken clip which required me to open the computer up every time I needed to physically restart it. Sapphire Softech Technician fixed it too and I haven't had a problem since!

Mike Kopish

Mile Auto Repair

My computer skills are limited, and several times we had either viruses or some computer glitch that left our business computer paralyzed. In all cases, Sapphire Softech came to the rescue to bail us out. Quick turn-around time, economical repairs, and personalized service keep us loyal to their business. Thanks!!!"


Mesa, Arizona

Sapphire Softech responds reasonably priced and has always come through fixing my computer problems. I'd recommend them far and wide to everyone!"


Phoenix, Arizona

Sapphire Softech are very different from the run of the mill organizations that seem to be popping up everywhere. With something as important as your computers or computer networks you definitely want a pro dealing with any issue and Sapphire Softech fills the bill. They will get the job done and done correctly and in a timely manner. You can count it


Chandler, Arizona

Just wanted to say thank you so much to sapphire Softech for knowing what was needed to fix my PC today! It's so nice to be able to use it again.. I appreciated sapphire Softech personality too in that he was patient with me, trustable to be in my home and my computer, and in general someone who really knew what he was doing but didn't have that arrogant "know it all" type way of being that some computer "gurus" have!!!!! I am looking forward to calling on sapphire Softech again and asking them to help me learn some stuff on my Mac (wow its so rare to find someone who can do both Desktops Windows stuff and Mac stuff!), and possibly getting more memory for the desktop etc etc. Yay! Thank You again so much!"


Mesa, Arizona

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