Plans offered by Sapphire Softech Solutions come with minimum commitment period, subject to plan accepted by customer at the time of signing up. However, in case of any dispute or negative feedback from customers, Sapphire Softech gives all the rights to customers to claim refund within 30 days of subscription start date.
Any claim after 30 days would only be considered at sole discretion of company management; upon merits of an individual case, payment would be either fully or partially refunded if, for any reason, customer is able to give legitimate documentation of incomplete work or Sapphire Technicians are unable to resolve customer's issue within stipulated time frame. Our technicians will make best efforts to resolve customer's issue, however, still if customer is dis-satisfied, they (Customers) have all the rights to claim refund, for further clarity, please refer to refund policy mentioned below:
Our 30 days refund policy has following terms and conditions:
Refunds only are accepted, when any of the following criteria are met:
Refunds subject to Management Approval:
Termination of Service Contract
The service agreement will be terminated if You misuse or abuse the support (in the sole judgment of Sapphire Softech Solutions) or try to damage or interfere with our system or violate any term of this agreement or it is directed by law or we are unable to provide the services or there are reasons beyond our control that prevent us from rendering the services. In either case, circumstances permitting, we will notify You of our decision. You can choose to terminate the agreement at your will and terms of refund policy will apply. You acknowledge and agree that upon termination Sapphire Softech may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the services.
What Our Clients Say
I appreciate the inteirgty given to my situation and the help to recover my system after I made some changes unaware. I am very happy with this service and plan to continue this service for years to come...Thank you very much.
I called in as i was not able to print from the internet. Dave helped me with the issue and i got the print. I went to Harvard Law School and I gave Dave an A grade for helping me today. Thank you
As small business owners working from our home and leveraging the Internet, PC performance is of the utmost in criticality! Having Alex and the my Sapphire Softech team available for repairs at a very competitive price, and sometimes the option for on-site (or at home) service, makes it highly desirable to do business with them! They keep us going so our Shaklee natural products business keeps humming! They are very knowledgeable and have a great rapport with clients because they can describe in "lay terms" what needs to be done. They'll help with every step along the way, depending on what you need. We highly recommend my PC Techs for any PC repair issues you may have!
I have always considered myself to be a bit of a geek. So when my CD drive crashed, I figured I could install a new one myself. Well, a couple of hours and too many mismatched connections later, I gave up and called Sapphire Softech. Within a few hours, a technician was at my office and had hooked everything up perfectly. Additionally, I had previously jerry-rigged a broken clip which required me to open the computer up every time I needed to physically restart it. Sapphire Softech Technician fixed it too and I haven't had a problem since!
I called for help as i had an issue with my printer not printing, the issue was successfully resolved by Paul...Thank You
See the product range
Disclaimer : Sapphire Softech Solutions supports all above brands. However, you can always get free support from the companies itself. Please visit respective company website help page for support
Have our certified technician at your home for all hardware and software issues just with a call
