Plans offered by Sapphire Softech Solutions come with minimum commitment period, subject to plan accepted by customer at the time of signing up. However, in case of any dispute or negative feedback from customers, Sapphire Softech gives all the rights to customers to claim refund within 30 days of subscription start date.
Any claim after 30 days would only be considered at sole discretion of company management; upon merits of an individual case, payment would be either fully or partially refunded if, for any reason, customer is able to give legitimate documentation of incomplete work or Sapphire Technicians are unable to resolve customer's issue within stipulated time frame. Our technicians will make best efforts to resolve customer's issue, however, still if customer is dis-satisfied, they (Customers) have all the rights to claim refund, for further clarity, please refer to refund policy mentioned below:
Our 30 days refund policy has following terms and conditions:
Refunds only are accepted, when any of the following criteria are met:
Refunds subject to Management Approval:
Termination of Service Contract
The service agreement will be terminated if You misuse or abuse the support (in the sole judgment of Sapphire Softech Solutions) or try to damage or interfere with our system or violate any term of this agreement or it is directed by law or we are unable to provide the services or there are reasons beyond our control that prevent us from rendering the services. In either case, circumstances permitting, we will notify You of our decision. You can choose to terminate the agreement at your will and terms of refund policy will apply. You acknowledge and agree that upon termination Sapphire Softech may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the services.
What Our Clients Say
The techs at Sapphire are very helpful, they are very kind and nery willing to assist cutomers. Awesome staff!!. thank you, I will recommend this service to my friends.
I have always considered myself to be a bit of a geek. So when my CD drive crashed, I figured I could install a new one myself. Well, a couple of hours and too many mismatched connections later, I gave up and called Sapphire Softech. Within a few hours, a technician was at my office and had hooked everything up perfectly. Additionally, I had previously jerry-rigged a broken clip which required me to open the computer up every time I needed to physically restart it. Sapphire Softech Technician fixed it too and I haven't had a problem since!
Just wanted to say thank you so much to sapphire Softech for knowing what was needed to fix my PC today! It's so nice to be able to use it again.. I appreciated sapphire Softech personality too in that he was patient with me, trustable to be in my home and my computer, and in general someone who really knew what he was doing but didn't have that arrogant "know it all" type way of being that some computer "gurus" have!!!!! I am looking forward to calling on Sapphire Softech again and asking them to help me learn some stuff on my Mac (wow its so rare to find someone who can do both Desktops Windows stuff and Mac stuff!), and possibly getting more memory for the desktop etc etc. Yay! Thank You again so much!"
I call with an issue as I was not able to print from Emails. The issue was successfully resolved by Dave. Thank you for such great cooperation and service.
I called for help as i had an issue with my printer not printing, the issue was successfully resolved by Paul...Thank You
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Disclaimer : Sapphire Softech Solutions supports all above brands. However, you can always get free support from the companies itself. Please visit respective company website help page for support
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